OPSA Membership and Payment Policy

Effective Date: 22 October 2026

OPSA is committed to providing families with accessible, affordable and transparent educational support services.

This policy explains our membership cycle, products, payment methods, payment terms, financial arrangements and cancellation procedures to ensure clarity and consistency for all members.

1. Membership Cycle (Calendar Year)

OPSA membership operates on a calendar-year basis, from 1 January to 31 December each year.

All membership calculations, including annual, monthly and pro-rata fees, are based on this calendar-year cycle.

Members joining during the year are charged only for the applicable membership period.

Membership automatically continues into the following calendar year unless cancelled by the parent or guardian in accordance with this policy.

Existing members are not required to register again annually.

2. Products and Payment Methods

OPSA offers two main categories of educational support services.

2.1 Assessment-Only Services and Once-Off Products

Assessment-only services, including term assessments, annual assessments and end-of-phase assessments, are payable in full in advance.

• Payment must be completed before access to the assessment is activated.
• OPSA will issue an invoice or provide the applicable payment instructions.
• Access to the purchased assessment will be granted once payment has been received and allocated.
• Assessment-only products do not automatically include day-to-day membership or ongoing educational support.
• The applicable assessment fee is determined by the product selected during registration.

2.2 Day-to-Day Membership and Ongoing Support

OPSA offers ongoing membership for learners participating in its day-to-day educational support programmes.

Members may select:

• Monthly membership: R275 per learner per month, payable in arrears by EFT.
• Annual membership: R2,970 per learner for a full calendar year, payable in advance.

Members joining during the year are charged pro-rata according to the applicable payment option.

3. Registration, Free Trial and Membership Commencement

OPSA offers a 14-day free trial for eligible new members.

• The trial period begins on the date of registration.
• No membership fees are charged during the trial period.
• Paid membership commences on the day immediately following the expiry of the 14-day trial.
• If membership is cancelled before the trial expires, no membership fees will be payable.
• Members registering without a trial commence paid membership on their registration date.

Parents or guardians wishing to cancel during the trial period must submit a support ticket at:

https://opsa-education.com/support

The cancellation request must be received before the trial expires.

Example: Free Trial

• Registration date: 5 March
• Free trial: 5–18 March
• Paid membership commences: 19 March
• First chargeable period: 19–31 March

4. Monthly Membership – Payment in Arrears

The standard monthly OPSA membership fee is R275 per learner.

Monthly membership fees are payable in arrears.

• OPSA issues a financial statement at the end of each month.
• Payment must be made by Electronic Funds Transfer (EFT).
• Payment must be received on or before the 10th day of the following month.
• The first month's membership fee is calculated pro-rata from the membership commencement date to the last day of that month.
• Thereafter, the full monthly membership fee applies for each complete month of active membership.

Example 1: Joining During March

Registration date: 5 March
Trial expires: 18 March
Paid membership commences: 19 March
Chargeable days in March: 13

Calculation:
R275 × 13 ÷ 31 = R115.32

The next statement will be issued on 30 April for R275, payable by 10 May.

Example 2: Full Monthly Membership

This process continues monthly for the duration of active membership.

5. Annual Membership – Prepaid

Members may elect to pay their membership fee annually in advance.

The full annual membership fee is R2,970 for the period from 1 January to 31 December.

Members joining during the year are charged only for the remaining portion of the calendar year.

The annual membership fee is calculated as follows:

• Full annual fee: R2,970
• Monthly equivalent: R2,970 ÷ 12 = R247.50
• Each complete remaining month is charged at R247.50.
• An incomplete joining month is calculated pro-rata according to the number of membership days remaining in that month.

OPSA will issue an invoice for the applicable annual membership fee.

The annual membership fee must be paid in advance to activate or continue annual prepaid membership.

Example 3: Annual Membership Starting on 1 February

Remaining membership period: February to December (11 months).

11 × R247.50 = R2,722.50

The member pays R2,722.50 upfront for membership until 31 December.

Example 4: Annual Membership Starting on 19 March

Membership period: 19 March to 31 December.

March pro-rata:
R247.50 × 13 ÷ 31 = R103.79

Remaining complete months:
April to December = 9 months
9 × R247.50 = R2,227.50

The amount of R2,331.29 covers membership until 31 December.

6. Assessment-Only Services – Payment in Advance

All assessment-only services must be paid in full before access is granted.

This applies to:

• Term assessments
• Annual assessments
• End-of-phase assessments
• Other once-off assessment products

Assessment-only services are separate from OPSA's monthly and annual day-to-day membership options.

Payment for assessment-only services is required at registration or upon receipt of the applicable invoice.

No assessment-only product will be activated until the required payment has been received and allocated.

Assessment-only purchases do not automatically create a recurring monthly membership obligation.

7. Financial Statements, EFT Payments and Reconciliation

OPSA issues monthly financial activity statements reflecting membership fees, payments, credits and outstanding balances.

Members paying monthly must settle their accounts by the 10th day of the following month.

Payments must be made by EFT using the banking details provided on the OPSA statement or invoice.

Members must use their OPSA Customer Number as the EFT payment reference.

The Customer Number is displayed on the financial statement.

Example:
Customer Number: 12345
EFT payment reference: 12345

Using the correct Customer Number enables OPSA to allocate payments accurately.

Please do not use the learner's name, surname or descriptions such as "School Fees" as the payment reference.

Members are responsible for reviewing their statements and notifying OPSA Finance of any discrepancies.

Any payment that does not reflect correctly should be reported to finance@opsasupport.co.za.

8. Non-Payment and Access Restrictions

OPSA recognises that members may occasionally experience financial difficulties. Members are encouraged to contact OPSA Finance before their accounts become overdue.

• One month in arrears: OPSA will notify the member of the outstanding amount and request payment or a suitable payment arrangement.
• Two months in arrears: Access to OPSA services may be temporarily suspended until the account is brought up to date or an approved payment arrangement is in place.
• Three months in arrears: Where no payment or approved arrangement has been made, OPSA may permanently suspend or terminate access to services.

OPSA will endeavour to communicate with members before access is restricted.

Suspension of access does not automatically constitute cancellation of membership.

Monthly membership fees remain payable for the period during which membership remains active, subject to any cancellation or alternative arrangement confirmed by OPSA.

The treatment of unpaid annual prepaid membership is governed by Section 14.

9. No Joining or Administration Fees

OPSA does not charge joining or administration fees when registering for its membership programmes.

Members pay only the applicable membership or product fees.

10. Consistent Membership Fees

As a loyalty principle, OPSA aims to maintain the membership fee applicable at enrolment for the duration of a learner's schooling with OPSA.

Where changes to the product structure, operating costs or payment policy make adjustments necessary, OPSA reserves the right to revise its fees.

Members will be notified of applicable fee changes before implementation.

11. Family Discount – Multiple Children

OPSA offers a family discount for households with multiple children.

• Membership fees apply to the first three children from the same household.
• The fourth child and any additional children may join free of charge.
• The family discount applies to eligible learners registered under the same household membership.

The discount is subject to OPSA's applicable membership conditions.

12. Referral Discount

OPSA appreciates members who refer other families to our educational support services.

Members who successfully refer a new family may qualify for a once-off referral credit of R300, subject to the applicable referral conditions.

The credit will be allocated to the qualifying member's OPSA account.

13. Financial Hardship and Payment Arrangements

OPSA recognises that families may experience temporary financial pressure.

Members who cannot meet their payment obligations are encouraged to contact OPSA Finance as soon as possible.

OPSA may consider:

• Affordable instalment arrangements
• Temporary payment deferrals
• Other reasonable arrangements based on individual circumstances

All arrangements are considered on their merits and must be approved by OPSA Finance.

Once approved, the arrangement will be recorded on the member's account.

Members may continue receiving automated payment reminders while an arrangement is in place. These reminders may be disregarded provided the member complies with the approved arrangement.

14. Automatic Renewal and Annual Prepaid Membership

OPSA membership operates on a calendar-year cycle and automatically continues into the following year unless cancelled.

Existing members are not required to complete a new registration annually.

14.1 Monthly Membership Renewal

Monthly membership continues automatically into the new calendar year at the applicable membership fee.

Monthly statements will continue to be issued, and payment remains due by the 10th day of the following month.

14.2 Annual Prepaid Membership Renewal

Annual prepaid members will receive an invoice for the new calendar year.

The annual membership fee must be paid in advance to continue annual prepaid membership.

If the annual membership fee is not paid by the due date:

• Access to OPSA services may be temporarily suspended until payment is received.
• Alternatively, the member may request to change to the monthly membership option of R275 per month, payable in arrears.
• Once the change to monthly membership has been approved and confirmed by OPSA Finance, monthly billing will commence from the agreed effective date.
• Access may then be restored, subject to any other applicable account restrictions.

14.3 Unpaid Annual Membership Fees

An unpaid annual prepaid membership fee will not automatically accumulate as an outstanding debt while the annual prepaid service remains suspended and has not been activated for the new membership period.

If the member changes to monthly membership, only the applicable monthly fees will be charged from the agreed commencement date.

Members will not be charged both annual and monthly membership fees for the same membership period.

Any outstanding fees from previous membership periods remain payable unless OPSA agrees otherwise in writing.

Members who do not wish to continue membership must submit a cancellation request in accordance with Section 15.

15. Membership Cancellation

Members may cancel their OPSA membership at any time by submitting a support ticket through the official OPSA Support Portal:

https://opsa-education.com/support

Cancellation requests must be submitted through the support ticket system to ensure that they are properly recorded and processed.

15.1 Effective Cancellation Date

• Cancellation takes effect on the last calendar day of the month in which OPSA receives the cancellation request.
• Membership fees remain payable up to and including the effective cancellation date.
• Members retain access to their subscribed services until the effective cancellation date, provided their accounts are not suspended for non-payment.
• No additional monthly membership fees will be charged after the effective cancellation date.
• Any outstanding balance relating to the membership period before cancellation remains payable.

15.2 Cancellation During the Free Trial

Members who cancel before the expiry of their 14-day free trial will not be charged membership fees.

The cancellation request must be submitted through the OPSA Support Portal before the trial expires.

15.3 Cancellation Example

If OPSA receives a cancellation request on 12 August:

• Membership terminates on 31 August.
• The final monthly membership fee is R275 for August.
• The final payment is due by 10 September.
• No membership fees will be charged from 1 September onwards.

15.4 Annual Prepaid Membership Cancellation

Members who have paid their annual membership in advance may cancel their membership through the same support ticket procedure.

Any refund request will be considered in accordance with OPSA's refund policy and applicable consumer protection legislation.

Cancellation does not automatically entitle a member to a refund of prepaid membership fees.

16. Refunds and Billing Disputes

Refunds are not ordinarily provided unless an error has occurred in OPSA's billing or payment processing, or a refund is otherwise required by applicable law.

Members should report billing disputes to finance@opsasupport.co.za within 30 days of receiving the relevant statement, where reasonably possible.

OPSA will investigate reported discrepancies and make appropriate corrections where necessary.

17. Tutor Centre Discounts

OPSA offers special membership arrangements and discounted fees for approved tutor centres enrolling multiple learners.

The applicable fees and payment arrangements will be confirmed with the tutor centre.

Tutor centres may arrange EFT payments on behalf of their learners, subject to OPSA Finance's approval and reconciliation requirements.

18. Amendments to This Policy

OPSA reserves the right to amend this policy when necessary, subject to applicable law and existing contractual rights.

Members will be informed of significant changes through email, the OPSA website or other official communication channels.

19. Contact OPSA

Finance and Payment Enquiries

Email: finance@opsasupport.co.za
Telephone: 011 083 5099

Membership Cancellation and Support Tickets

https://opsa-education.com/support

OPSA – We assess to learn; we do not learn to assess.